Refund Policy

1. Overview

At ThaliView Restaurant Management, we strive to provide exceptional service to all our customers. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Subscription Refunds

2.1 Monthly Subscriptions

• No Refunds: Monthly subscription fees are generally non-refundable
• Cancellation: You may cancel at any time, and service will continue until the end of your billing period
• Pro-rata Refunds: Available only in cases of service failure or technical issues on our end

2.2 Annual Subscriptions

• 30-Day Money-Back Guarantee: Full refund available within 30 days of initial purchase
• After 30 Days: Pro-rata refunds may be considered for exceptional circumstances
• Unused Portion: Refunds calculated based on unused months remaining

3. Eligible Refund Scenarios

3.1 Technical Issues

• Prolonged service outages (more than 48 hours)
• Critical functionality failures that prevent normal business operations
• Data loss due to system errors on our end

3.2 Billing Errors

• Duplicate charges
• Incorrect billing amounts
• Charges after successful cancellation

3.3 Service Dissatisfaction

• Within 30 days of initial subscription (annual plans only)
• Significant feature changes that materially affect service value
• Failure to deliver promised features within reasonable timeframes

4. Non-Refundable Items

• Setup fees and onboarding charges
• Custom development work
• Third-party integration costs
• Training and consultation fees
• Hardware purchases (if applicable)
• Subscription fees after 30 days (monthly plans)
• Fees for additional users or features

5. Refund Process

5.1 How to Request a Refund

1. Contact our support team at [email protected]
2. Provide your account details and reason for refund request
3. Include any relevant documentation or evidence
4. Allow up to 5 business days for initial review

5.2 Required Information

• Account email address
• Subscription details
• Reason for refund request
• Supporting documentation (if applicable)

5.3 Processing Time

• Review: 3-5 business days
• Approval: 1-2 business days after review
• Processing: 5-10 business days to original payment method

6. Refund Calculation

6.1 Pro-rata Refunds

When applicable, refunds are calculated based on the unused portion of your subscription:

6.2 Deductions

The following may be deducted from refund amounts:

• Processing fees (up to 3% of transaction amount)
• Usage-based charges already incurred
• Setup or onboarding fees

7. Special Circumstances

7.1 Business Closure

If your restaurant permanently closes, we may provide a pro-rata refund for unused subscription time upon verification.

7.2 Force Majeure

In cases of natural disasters, government regulations, or other circumstances beyond our control, refund policies may be adjusted on a case-by-case basis.

7.3 Account Violations

No refunds will be provided for accounts terminated due to violations of our Terms of Service.

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company, please contact us directly. Chargebacks may result in:

• Immediate account suspension
• Additional processing fees
• Requirement to resolve dispute before service restoration

9. Alternative Solutions

Before processing a refund, we may offer alternative solutions such as:

• Account credits for future use
• Plan downgrades or upgrades
• Extended trial periods
• Additional training or support
• Feature customizations

10. Policy Updates

This Refund Policy may be updated from time to time. Material changes will be communicated via email and will apply to future transactions only.

11. Contact Information

For refund requests or questions about this policy, please contact us: